Question about delivery

Q 1: Do you ship globally?
A 1: Yes, we can ship worldwide.

Q 2: How much is the shipping cost?
A 2: In order to provide customers with a good shopping experience, we provide free international shipping over $139.

Q 3: What is the transit time?
A 3: Estimated delivery date, please check this page: Estimated delivery time:

Q 4: How can I track my package?
A 4: You can track your order on Or, if you need a team member to help check, please contact our service team, we will contact the status update.

Q 5: Where do you ship from?
A 5: Our warehouse is located in China, and the goods will be shipped from mainland China.

About payment and ordering

Q 1: What payment methods do you accept?
A 1: For payment, we accept Paypal.

Q 2: My payment was rejected, why? How to deal with it?
A2: If you use a credit card to make a purchase and it fails, can you contact the Stripe support team for a solution? Or if the problem can be solved, please don't worry, we also accept Paypal payment.

Q 3: How do I cancel my order?
A 3: For the order, if it has not been shipped, please contact our service support team, we will cancel your order and refund it in full.

Q 4: Is my information safe when using this website?
A4: Yes, will take precautions to protect your personal information. When you submit sensitive information through the website, your information is protected both online and offline. do not worry.

Q 5: What if my address is wrong?
A 5: If the recipient address is wrong, the package will be returned to the overseas warehouse after the delivery fails. The logistics company will contact us and we will contact you to obtain an updated address and arrange a new shipment.

About returns and refunds

Q 1: Which products can be returned?
A1: We can accept returns or exchanges within 30 days, and all returned items must remain in their original condition: unused, unwashed and unworn. Without exception.

Q 2: How do I return the goods?
A 2: Contact the alterll service team to confirm the detailed information and ensure that the item meets the return conditions. After agreeing, the service team will send detailed return information, please provide the return order number after returning the goods.

Q3: What is your refund policy?
A3: After you receive our cancellation confirmation, the refund will be processed within 1-5 working days.

Q 4: How will you refund?
A 4: The refund will be returned through the original payment method.